Effective Date: 04/08/2024
Website: https://adxell.com
Welcome to Adxell, your trusted platform for online sports betting. Please read this Refund and Withdrawal Policy carefully. It outlines the terms governing all financial transactions on our platform.
All deposits made into your Adxell account are final and non-refundable.
Once funds are credited, they cannot be reversed, regardless of whether they are wagered or not.
Users are solely responsible for ensuring the accuracy of deposit amounts and payment details.
Users may withdraw winnings from their Adxell account, subject to the following:
Successful completion of Know Your Customer (KYC) verification
Compliance with any applicable wagering or bonus rollover requirements
No pending investigations on fraudulent or suspicious activity
Withdrawal requests:
Must meet the minimum withdrawal limit set by Adxell
Will be processed within a standard timeframe of 24–72 hours
May incur transaction fees based on your payment method
Once a bet is placed and confirmed, it cannot be canceled or refunded.
Exceptions may apply in the following cases:
The event is canceled or voided
The bet was placed due to technical or system error
A payout was calculated incorrectly due to data feed discrepancies
In such cases, Adxell reserves the right to:
Adjust the bet outcome
Refund the stake at its sole discretion
Any attempt to file a chargeback or dispute a valid transaction will be treated as fraud.
In such cases, Adxell may:
Suspend or terminate the user’s account
Withhold current balances
Initiate legal action or report to authorities
Block future access to the platform
Refunds may be considered only under rare and valid circumstances, such as:
Duplicate transactions due to system glitches
Unauthorized deposits proven to result from account compromise
To request such a refund:
Contact [email protected] within 7 days of the transaction
Provide proof of the issue and valid identity documents
All such cases are evaluated individually and the decision of Adxell will be final and binding.
In the event of technical malfunctions (e.g., delays in bet placement, incorrect odds, miscredited funds), Adxell will:
Investigate the matter promptly
Offer a fair resolution, which may include a refund or bet reversal
Adxell is not liable for network issues, third-party service failures, or user-end errors during transactions.
Adxell encourages all users to gamble responsibly and never bet more than they can afford to lose.
Adxell will not issue refunds for losses incurred through normal betting activity.
The user is fully responsible for maintaining the security of their account and transactions.
Adxell reserves the right to amend this policy at any time without prior notice. Users are encouraged to review this page regularly.
Continued use of Adxell after updates signifies acceptance of the revised policy.
For support with transactions, withdrawals, or account issues, please email us at:
📧 [email protected]
By using Adxell, you acknowledge and agree to this Refund and Withdrawal Policy in full.
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